Skein Train Return Policy
Skein Train LLC proudly stands behind the
quality brand name products that we sell. You may return any unopened merchandise in its original condition within
14 days of receiving your order. We will refund the total sales amount, less a 10% restocking fee and the original
shipping charges. The merchandise must also be in new condition, packed in its original
box and include all original packaging material, original manuals and any accessories that came with
the item. All fiber/yarn will be weighed and/or
measured prior to any credits being issued.
Note: A Return Merchandise Authorization (RMA)
is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking
fee if the return is a result of our error. You can e-mail us at Skein Train.
Any claims for damaged items or discrepancies
(for example: missing items in your order) must be submitted to our Customer Service Department within 3 business
days after delivery. You must notify Customer Service by either e-mail or telephone 1-505-325-2837. We will not be
responsible for, nor issue a refund, if notified after (3) business days.
If the return is the result of our error, we
will arrange to have the item picked up and returned to our warehouse. We will issue a complete refund including
the original shipping costs.
Items that are returned more than 14 days after
delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged
an additional restocking fee at our discretion.
If a package is returned to our warehouse
undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we
will refund the total sales amount, less a 10% restocking fee and the original shipping charges.
Due to our changing inventory, we cannot accept
exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse
for a refund and then visit our website to purchase the new item that you want.
How to Return an Item
1. Return form-Tell us why you are returning
the item in as much detail as possible.
2. Packing your return - Place the item in its
original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a
copy of your order form and return form.
3. Shipping your return - If the reason for
your return is not our fault, the buyer bears all shipping costs. We
recommend that you ship via a reputable shipping/postal agency and get proper documentation of delivery to
4. Receipt of your item - We will send you an
e-mail to notify you that your return has been processed and your account credited. You should expect a refund in
the same form of payment originally used for purchase within 7-14 business days of our receiving your
5. Credit - If you have not received your credit within the allotted time, please contact us
at Skein Train.